DC Flooring LLC — Privacy Policy

Last Updated: January 2025
Legal Entity: DC Flooring LLC
Address: 5637 Bluepine Drive, Cincinnati, OH 45247
Email: dcflooring16[at]gmail.com
Phone: 513-650-7693

DC Flooring LLC (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we share it, and the rights you have regarding your data.

By using our website, submitting information through our online forms, or communicating with us via SMS, phone, or email, you consent to this Privacy Policy.

1. Information We Collect

We collect the following types of information from customers and website visitors:

Personal Information

  • Name

  • Email address

  • Phone number (including for SMS communication)

  • Physical address

  • Project details related to flooring estimates or services

Automatically Collected Information

  • Web analytics data (e.g., device information, IP address, pages visited)

  • Cookies and tracking technologies (Google Analytics and similar tools)

No payment information is collected through our website.

2. How We Use Your Information

We use personal information solely for legitimate business and operational purposes, including:

  • Scheduling flooring estimates and consultations

  • Sending appointment confirmations and reminders

  • Providing project updates or service-related communication

  • Sending invoices or administrative messages

  • Improving our website and customer experience through analytics

  • Communicating with you when you request information or submit forms

We do not send promotional SMS or promotional email marketing.

All SMS messages are transactional, such as appointment reminders or follow-ups related to active service requests.

3. Automated SMS Messaging (A2P Compliance)

By providing your phone number, you consent to receive automated transactional SMS messages related to:

  • Appointment confirmations

  • Appointment reminders

  • Quote follow-ups

  • Service updates

We do not use automated calling systems.

Opt-Out Instructions

You may opt out of SMS at any time by replying “STOP.”
For help, reply “HELP.”

Message and data rates may apply.

4. How We Share Information

We may share your data with trusted third-party service providers who support our business operations, including:

  • GoHighLevel / LeadConnector (CRM, SMS messaging, automation)

  • Perspective Funnels (website and form hosting)

  • Google Analytics (website analytics)

  • Google Workspace (email communication)

These providers only receive the information necessary to perform their services and are obligated to safeguard it.

We do not sell or rent personal data to any third parties.

We may share information if required by law, to comply with legal processes, or to protect our rights.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

No method of transmission over the internet is 100% secure, and we cannot guarantee absolute protection.

7. Your Rights & Choices

You may request the following at any time:

  • Access to the data we hold about you

  • Correction of inaccurate information

  • Deletion of your personal data

  • Opt-out of SMS by replying “STOP”

  • Opt-out of email communication by contacting us at dcflooring16@gmail.com

To exercise any rights, contact us at the email above.

8. Children’s Privacy

We do not knowingly collect information from individuals under 18 and do not market to minors. If we learn we have collected such information, we will delete it promptly.

9. Cookies & Tracking Technologies

We use cookies and analytics tools to understand traffic and improve website performance.
You can disable cookies through your browser settings, though some site features may not function correctly.

10. Third-Party Links

Our website may contain links to external sites we do not control. We are not responsible for the privacy practices of these websites.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted with an updated “Last Updated” date. Continued use of our website constitutes acceptance of any modifications.

12. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

DC Flooring LLC
5637 Bluepine Drive
Cincinnati, OH 45247
dcflooring16[at]gmail.com
513-650-7693