DC Flooring LLC — Terms of Service
Last Updated: January 2025
Legal Entity: DC Flooring LLC
Address: 5637 Bluepine Drive, Cincinnati, OH 45247
Email: dcflooring16[at]gmail.com
Phone: 513-650-7693
These Terms of Service (“Terms”) govern your use of the DC Flooring LLC website, online forms, and any communication with us, including SMS messaging. By accessing our site or submitting information, you agree to these Terms. If you do not agree, please do not use our website or services.
1. Services Provided
DC Flooring LLC provides flooring consultations, estimates, product recommendations, installation services, and related project support. All services are subject to availability and acceptance by DC Flooring LLC.
Online submission of a request or estimate form does not constitute acceptance of a job. A project is only confirmed once both parties agree to the scope and terms in writing.
2. Use of Website & Online Forms
By using our online forms or website, you agree that:
You will provide accurate and truthful information
You will not attempt to interfere with the functionality or security of the site
You will not submit content that is unlawful, fraudulent, or harmful
We reserve the right to refuse service to anyone who violates these terms or engages in abusive or fraudulent behavior.
3. Communications & SMS Messaging
By submitting your phone number, you consent to receive transactional SMS messages, including:
Appointment confirmations
Appointment reminders
Quote follow-ups
Service updates
These messages may be sent using automated technology.
You can opt out at any time by replying “STOP.” For help, reply “HELP.”
Message and data rates may apply.
We do not send promotional SMS messages or marketing emails.
4. Estimates, Pricing & Project Agreements
Any estimate provided—whether online, by phone, or in person—is based on the information available at the time and is not final until:
A site visit is completed (if required)
Materials, measurements, and project details are verified
A written agreement or invoice is approved by both parties
Prices may change due to material availability, unexpected site conditions, or changes to the project scope.
DC Flooring LLC is not responsible for delays caused by suppliers, manufacturers, shipping issues, or other factors outside our control.
5. Payment Terms
Payments will be described in the final project agreement or invoice.
No payments are collected through our website.
Failure to pay according to agreed terms may result in:
Suspension of work
Additional fees
Legal action, if necessary
Property owners are responsible for ensuring payment is made in full.
6. Cancellation & Rescheduling
If you need to cancel or reschedule an appointment, please notify us as early as possible.
DC Flooring LLC reserves the right to cancel or reschedule appointments due to emergencies, weather, staffing issues, or other circumstances outside our control.
7. Project Warranty & Liability
Warranties vary by material and installation type. Details will be provided in your finalized service agreement.
DC Flooring LLC is not liable for:
Damage caused by misuse, neglect, improper maintenance, or external factors
Pre-existing structural issues or hidden conditions discovered during installation
Any indirect, incidental, or consequential damages
Our liability is limited to the value of the services provided.
8. User Accounts (If Applicable)
If DC Flooring LLC provides customer portals or online accounts:
You are responsible for keeping your login credentials secure
You agree not to share or distribute account access
We may suspend or terminate access for any misuse.
9. Intellectual Property
All website content—including text, images, logos, and design—is the property of DC Flooring LLC or our licensors.
You may not copy, distribute, or use our content without prior written permission.
10. Third-Party Tools & Services
We use third-party platforms such as:
GoHighLevel / LeadConnector (CRM + SMS)
Perspective Funnels (website/forms)
Google Analytics (site analytics)
Google Workspace (email communication)
These providers may process your data as described in our Privacy Policy.
We are not responsible for the availability, performance, or policies of third-party services.
11. Disclaimer of Warranties
Our website and online tools are provided “as is” and “as available” without warranties of any kind.
We do not guarantee that the site will be error-free or uninterrupted.
12. Limitation of Liability
To the fullest extent permitted by law, DC Flooring LLC is not liable for any damages arising from:
Use of our website
Submission of online forms
Communication via SMS, email, or phone
Any indirect or consequential losses
Our total liability is limited to the amount paid for services.
13. Indemnification
You agree to indemnify and hold DC Flooring LLC harmless from any claims, damages, or losses arising from:
Misuse of our site or SMS services
Violation of these Terms
Submission of false or harmful information
14. Changes to These Terms
We may update these Terms periodically. Updates will be posted with a new “Last Updated” date.
Continued use of the site constitutes acceptance of the revised Terms.
15. Governing Law
These Terms are governed by the laws of the State of Ohio.
Any disputes will be handled in the appropriate courts located in Hamilton County, Ohio.
16. Contact Us
For questions about these Terms, contact us at:
DC Flooring LLC
5637 Bluepine Drive
Cincinnati, OH 45247
dcflooring16[at]gmail.com
513-650-7693